If you received a notification that your payment was unsuccessful, don’t worry about it. Payment issues are common and usually easy to fix. This guide will help you understand why your payment might have failed and how to resolve it quickly.
Common Reasons for Payment Failures
1. Card-Related Issues
Insufficient Funds
- Your card may not have enough available balance to complete the transaction.
- For credit cards, you might have reached your credit limit.
Expired Card
- Your card's expiration date may have passed.
- Banks automatically decline transactions for expired cards.
Incorrect Card Information
- Mistyped card number, expiration date, or CVV code.
- The billing address you entered doesn't match what's on file with your bank.
Card Restrictions
- Your card might have restrictions on online or international purchases.
- Some cards have daily spending limits that may have been exceeded.
2. Bank Security Measures
Unusual Activity
- Banks often flag transactions that look different from your usual spending patterns.
- Purchases from new merchants or in different locations can trigger these alerts.
Fraud Prevention
- Your bank may have detected potentially suspicious activity and temporarily blocked transactions.
- This is a protective measure to prevent unauthorized use of your card.
Card Type Restrictions for Recurring Payments
- Some cards - such as prepaid cards, virtual cards, or certain region-restricted debit cards - are not designed to support recurring billing.
- Even if these cards work for one-time purchases, banks or issuers may block automated subscription payments by default to reduce fraud risk or due to card limitations.
How to Fix Your Payment Issue
1. Check Your Card Details
- Verify all information
Double-check your card number, expiration date, and CVV code. - Update billing address
Make sure your billing address exactly matches what's on file with your bank. - Check name format
Enter your name exactly as it appears on your card.
2. Contact Your Bank
- If details are correct but payments still fail, contact your bank to:
- Confirm there are no holds on your account
- Verify the card isn't blocked for online purchases
- Check if they're declining the transaction for security reasons
- Ask them to authorize transactions from our company
- Ask them if the card can be used for automatic recurring payments
3. Try Another Payment Method
- Use a different card
If available, try using another credit or debit card. - Digital wallet
Consider using Apple Pay, Google Pay, or PayPal if they're available. - Request an invoice
For purchases over $500, you can request to pay via invoice with more payment options. Email as at support@rask.ai, and we’ll be happy to help!
4. Update Your Payment Method
- Go to your RASK account settings
- Click on the "Manage billing" button:
Next click on the Edit icon to edit your payment method:
Next you will be able to add a new payment method:
Request an Invoice for Purchases Over $500
For larger purchases of $500 or more, you may prefer to pay via invoice, which offers:
- Alternative payment method
Pay via bank transfer - Enhanced security
Avoid entering card details online
To request an invoice:
- Contact our support team at support@rask.ai
- Include "Invoice Request" in the subject line
- Provide your full name, email address, and purchase details and we'll send you an invoice promptly
Still Having Trouble?
If you've tried these solutions and still can't complete your payment, contact our support team at support@rask.ai
We're committed to resolving your payment issues quickly so you can get back to localizing your video content with Rask AI!