We've resolved a critical infrastructure issue that was causing the majority of stuck projects, particularly those getting stuck at 74% and 77% during the dubbing stage.
Our infrastructure automatically scales up and down based on demand to provide you with efficient processing. However, we discovered that when the system scaled down and shut down workers, any tasks those servers were processing would occasionally be dropped instead of transferred properly.
This was the culprit behind over 80% of stuck projects - those frustrating situations where your video would freeze at 74% or 77% during dubbing, or sometimes get stuck during transcription and translation stages. We're happy to report this issue is now completely resolved.
All projects should now process automatically from start to finish without getting stuck due to infrastructure changes. Your processing time will depend on your video length and the current server queue, but the process will complete reliably.
If you do encounter a project that's been stuck for over an hour without any progress, please reach out to us at support@rask.ai as usual - but these cases should now be extremely rare.