---
title: Data protection & privacy
description: data protection
---

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# Data protection & privacy

**Disclaimer:**  
*This FAQ provides general information about Rask AI’s Enterprise features and services. It does not form part of any agreement or establish standard contractual terms or commitments. Features, service levels, data processing and retention arrangements and other service commitments are governed by the applicable Terms of Service, Order Form, Data Processing Agreement and any other agreement between the parties. If this FAQ differs from those documents, those documents control. Please contact our team to confirm any specific requirements in writing.*

### **Is our content used to train AI models?**

No. Rask is a closed AI environment: customer content is never used for general model training. Our models use a mixture of licensed data, data created by human trainers, and publicly available data.   
For Enterprise clients we can include an express contractual restriction on using your data or videos to train AI models.

### **Where is our data stored and processed?**

Your files, transcripts and translations are stored on Amazon Web Services in Ohio, USA, and processing takes place almost entirely on servers in the United States.

### **Can our data be processed only in the EU or another region?**

We currently don't offer EU-only processing. Data is processed almost entirely on servers in the United States.   
Contact your account manager to discuss your requirements.

### **Which subprocessors do you use?**

Our current list of subprocessors is published at [rask.ai/subprocessors.](http://rask.ai/subprocessors.)

### **How do you handle international data transfers under GDPR?**

Personal data transfers from the EEA to the United States are covered by the EU Standard Contractual Clauses.

### **Can you provide a Data Processing Agreement (DPA)?**

Yes. We have a standard DPA, which we can complete with the details of your processing and send to you.

### **How long do you keep our data, and can we request deletion?**

After your Enterprise agreement ends or expires, we delete all data you provided within 30 days, unless the law requires us to keep it or your contract states otherwise. If you need to request deletion, please contact our support team via the support chat or at support@rask.ai.

### **Can government and defence organisations use Rask?**

We review requests from government and defence organisations on a case-by-case basis, subject to applicable sanctions, export controls and data handling requirements. Please contact our team before uploading sensitive or restricted material.

### **Can we process student education records (FERPA)?**

Processing FERPA-regulated records isn't a standard feature: it can be provided as part of a custom Enterprise agreement, where we agree the safeguards for your student education records in advance.

Contact your account manager to discuss your requirements.

 

 

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